Professional Tire Services in Calgary, Alberta
Location
227 41 Ave NE, Calgary, AB T2E 2N4
Phone
(587) 894-3516Hours
Mon-Sat: 9:00 AM - 6:00 PM
To ensure a safe, transparent, and efficient experience for all our valued customers, we have established the following policies:
• A valid receipt is required for all exchanges. All services—including balancing and installation—are final sale.
• Standard Alberta Tire Recycling Fee of $5 per tire ($20 per set) is always added to the total payment.
• Tires without the Three-Peak Mountain Snowflake (3PMSF) symbol are not recommended for winter driving.
In our policy, "final sale" means that once the service has been performed (for example, balancing or installation), or the tire has been mounted or installed on your vehicle, that transaction cannot be undone. In practical terms:
So whenever you see "final sale" next to a service or item, treat that as a binding, non‑reversible purchase once it's completed.
• Exchanges or returns are permitted only if the tires have not been installed and are requested within 30 days of purchase.
• A valid receipt is required for any exchange. All services—including balancing and installation—are final sale.
• Final‑sale items are not eligible for return, refund, or exchange, and are not covered under warranty.
• All tires are covered against defects in workmanship and materials for up to 50,000 km or 1 year, whichever comes first.
• Road Cruza brand tires (manufactured in Thailand) are covered for up to 80,000 km or 2 years, whichever comes first.
• Tires used in commercial service (e.g., mail‑carrier, taxi, or ride‑share vehicles) are not eligible for mileage warranty.
• If a warranted, defective tire cannot be replaced with an identical product due to unavailability, ShahTire will issue a full refund or will offer a similar product.
• This warranty extends only to the original purchaser as named on the receipt.
• Labour is warranted for 90 days or 5,000 km, whichever comes first after the final sale.
• New tires are covered exclusively by the manufacturer's warranty, typically valid for 12 months or up to 50,000 km from the date of manufacture, whichever comes first.
• For specific terms, conditions, and coverage, please refer to the tire manufacturer's warranty documentation.
• Used tires are sold as‑is, with no warranty provided by our shop.
• No warranty provided; installation is performed at our discretion.
• Written estimates are provided for any work over $100, in accordance with Alberta's Consumer Protection Act.
• Summer Storage: April – October
• Winter Storage: October – April
• Tires left for 12+ months without payment or contact will be recycled. We will attempt to notify you first through your provided contact information.
• Please clear your vehicle of all personal belongings and valuables before drop‑off.
• ShahTire is not responsible for lost, stolen, or damaged personal items left in vehicles.
ShahTire reserves the right to refuse or discontinue service to any customer or vehicle at its sole discretion—for example, if the vehicle presents safety concerns, damaged components, or any condition that could pose a risk to our staff, customers, or equipment. ShahTire also maintains a zero‑tolerance policy toward harassment, abusive language, or any form of intimidation, whether directed at our employees or other customers.
• The customer will be invoiced for all labour performed and parts used up to the time service is refused or discontinued.
• Any remaining deposit or prepayment will be refunded after deducting those costs.
• For your safety, customers are not permitted in service bays during operation.
• A comfortable waiting area is available for customers during service.
• Monday – Saturday: 9 AM – 6 PM
• Visa, MasterCard, Cash, E‑Transfer
• Visa/MasterCard: 2% fee for POS transactions
• American Express: 3.5% fee
These policies are designed to ensure the best possible experience for all our customers. If you have any questions about our policies or services, please don't hesitate to contact us.
Last updated: 2025-07-25 | These policies are subject to change. Current policies are always available at our shop and online.